Details of the website operator (hereinafter Seller):
Company name: Valbona Leather Bt
Head office: 1048 Budapest, Csíksomlyó utca 4 / A
Phone number: + 36-209-852-226
Email address: firstname.lastname@example.org
2. Address of the Seller’s website:
3. Key concept definitions:
Distance contract: a consumer contract concluded under a distance selling system organized for the provision of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties in order to conclude the contract.
Product: any movable movable item included in the offer of the website, placed on the website and intended for sale, which is the subject of the contract.
Buyer: any natural or legal person or organization without legal personality to whom the Seller sells a product through its website.
Consumer: a natural person acting for purposes other than his own occupation and economic activity.
4. Availability of the General Terms and Conditions:
The Seller publishes its current General Terms and Conditions on its website.
5. Content of the General Terms and Conditions:
These General Terms and Conditions contain the rights and obligations of the Buyer using the electronic commerce services provided by the Seller, and the terms and conditions of the agreement between the contracting parties. The General Terms and Conditions are valid on the website www.csaladiproblemak.hu, or in case of ordering from the Seller by phone, e-mail, social networking sites or in person. These conditions are set out in Act CVIII of 2001 on Certain Issues in Electronic Commerce Services and Information Society Services. § 5 of the Act. (1) and 45/2014 on the detailed rules of contracts between a consumer and a business. (II. 26.) contain information and regulations in accordance with the provisions of the Government Decree.
These General Terms and Conditions cover all sales and use of services initiated by the Buyer by ordering from the Seller’s website. During the purchase, the Buyer, if he wishes to use the services of the website, is obliged to accept the provisions of these General Terms and Conditions, which he can do by selecting the check box on the form. Upon acceptance of the provisions of the General Terms and Conditions, a contract in accordance with these General Terms and Conditions shall be concluded between the Seller and the Buyer.
6. Scope of the General Terms and Conditions:
These Terms and Conditions will enter into force on October 1, 2020, which is the same as the date of publication of the Terms and Conditions on the website. The provisions of the General Terms and Conditions shall apply to all Buyers and purchases from the date of entry into force.
Before sending the order, the Buyer declares that he knows the provisions of the General Terms and Conditions in force at any time, has read and understood the provisions thereof, has acknowledged and expressly accepts them. By sending the order, the Buyer acknowledges that the General Terms and Conditions in force at any time form an integral part of the contract between the parties.
The Seller reserves the right to amend the provisions of these General Terms and Conditions. In case of modification, the General Terms and Conditions in force and in force at the time of sending the order will apply.
7. Procurement procedure, conclusion of the contract:
The contract is concluded electronically by the Customer ordering the product, sending his order and confirming it by the Seller (expressly accepting the Buyer’s offer) to the e-mail address provided by the Buyer, in compliance with the data protection provisions. The Seller has the right to withdraw from the contract even after the return of the certificate, for reasons beyond its control (eg: the product is no longer sold, force majeure, etc.). In case of withdrawal, the Seller is obliged to settle with the Buyer if there is a cash flow.
The Seller sells electronic books, electronic video content and electronic workbooks on its website. An e-book is a digitized book that can only be accessed electronically and has no physical appearance.
The products sold by the Seller are presented on the website www.valbonaleather.com. For each product type, there is a detailed description of the products. The Seller is not responsible for any misspellings or incorrect data.
The Customer selects the product he wants to order, after which his personal data is provided.
After entering the data, the order will be sent.
By downloading, the Customer acquires the limited right to use the electronic book and other products as follows:
The information provided on the website does not constitute an offer by the Seller to enter into a contract. In the case of orders covered by these General Terms and Conditions, the Buyer qualifies as a bidder and the contract is concluded by the Seller’s acceptance of the offer made by the Buyer through the website in accordance with the provisions of these General Terms and Conditions.
By sending the order, the Buyer expressly acknowledges that his offer is considered to have been made, and his statement – in case of confirmation by the Seller in accordance with these General Terms and Conditions – may entail a payment obligation.
Upon receipt of the order by the Seller, the Seller confirms the order with an automatic electronic message and informs the Buyer about the information related to the payment of the purchase price of the product. By placing an electronic order on the website and sending an automatic confirmation, a contract is concluded between the Buyer and the Seller when the Seller declares that it accepts the Buyer’s order.
If the Buyer sends an order on the website and the Seller confirms the order in an electronic message (explicitly accepts the Buyer’s offer) a sales contract is concluded between the Buyer and the Seller. (If the e-mail confirming the receipt of the order is not received by the Customer within 48 hours, the Customer is released from the obligation to make an offer and is not obliged to buy the ordered product.)
The Buyer accepts that the contract concluded in this way is considered to be concluded in writing and is governed by the law of Hungary. The provisions of these General Terms and Conditions shall apply to the contract.
The contract is created in Hungarian, the website stores it in electronic form, the contract is not registered in any other way.
The Seller shall not be liable for any delay in performance or other problems due to incorrect, incomplete or inaccurate data provided by the Buyer, considering that the Seller provides the Buyer with the possibility to check the data in all cases during the order, the order form is checked by the Buyer. , cannot be technically sent to the Seller without its approval.
8. Sales price:
The prices indicated on the website are valid consumer prices, the currency of which is Hungarian Forint / Euro and include VAT, ie Value Added Tax.
The Seller reserves the right to change the prices indicated on the website. The price change will take effect when it appears on the website. The Seller guarantees that any price change that may occur after the binding of the offer between the Parties and its acceptance by the Seller will not affect the purchase price of the products already ordered.
Therefore, after the confirmation sent by the Seller, the final amount to be paid for the order does not change. However, due to some technical error or misspelling, an erroneous price significantly different from the market price may appear on the website. In such a case, the Seller will contact the Buyer by phone (or electronic message) for consultation before sending the ordered product. Such orders are not considered valid by Seller and Seller shall not be liable for any damages resulting therefrom. Seller will make every effort to accurately display the prices of the products on its website. If, despite all care, an incorrect price is indicated on the website, the Seller shall not be obliged to sell the product at the incorrect price.
9. Terms of payment:
Advance payment: in this case, the Buyer transfers the value of the product to be purchased to the Seller’s bank account. Upon receipt of the amount to the Seller’s bank account, the Seller will arrange for the electronic delivery of the product, forwarding to the Buyer in an electronic message the link necessary to access the product.
In case of payment with PayPal, the purchase is made on the PayPal interface. The Seller shall not be liable for any incorrect data made there.
Fulfilling the Seller’s legal obligation, it draws the Buyer’s attention to the fact that making a contractual statement (ordering a product) entails a payment obligation to be fulfilled in favor of the Seller.
The Buyer agrees to receive the invoice issued for the value of the product only electronically to the e-mail address provided by him. The Buyer must ensure that the invoice can be delivered electronically and that technical settings (eg firewalls) do not prevent this. In case of a change of electronic mail address, the Buyer is obliged to notify the Seller by e-mail.
10. Completion time:
The date of performance is the sending of the ordered product by the Seller. The purchased product will be sent to the Buyer within 24 hours after the receipt of the purchase price to the Seller’s bank account.
11. Data protection:
The Seller handles personal data only in accordance with the provisions of the applicable legislation, in strict compliance with the provisions of data management and data protection provisions, taking into account the principles of legality, fair procedure and transparency, purposefulness, data saving, accuracy and limited storage.
The Seller shall take all technical and organizational measures to ensure that the personal data of its partners, Buyers is secure, in accordance with European Parliament and Council (EU) 2016/679. as required by this Regulation.
The Data Management Information on the handling of personal data is also available on the Seller’s website and at its registered office.
12. Right of withdrawal:
In the case of off-premises and off-premises contracts, the Buyer (if he qualifies as a Consumer) has the right to withdraw without justification within 14 calendar days from the date of receipt of the product. The Buyer has this right to make a clear statement to this effect, or in accordance with 45/2014. (II. 26.) of the Government Decree by means of the model declaration of withdrawal / termination in Annex 2.
The Buyer acknowledges that by accepting these General Terms and Conditions, the Seller expressly agrees that the Seller will send the Buyer the link required to access the electronic book and other electronic products in the form of an electronic message within 24 hours of paying the purchase price of the electronic book. By sending the electronic message, the Customer loses the right of withdrawal detailed in this section, which the Customer acknowledges by accepting these General Terms and Conditions.
The right of withdrawal from submitted orders can only be exercised before the e-book is downloaded.
13. Warranty and guarantee:
The Seller’s liability for warranty and guarantee in the Civil Code, and the handling of warranty and guarantee claims in the 49/2003. (VII. 30.) GKM decree. Seller disclaims any liability for any damage resulting from improper or illegal use of electronic products.
14. Method of claiming a warranty or guarantee:
If the Buyer wishes to enforce the warranty or guarantee right in connection with the product sold by the Seller, he may do so by sending a statement to the Seller.
The Buyer may declare his warranty or guarantee claim by sending a letter to the Seller by post (Valbona Leather Bt. 1048 Budapest, Csíksomlyó utca 4 / A) or by e-mail (email@example.com).
The letter must include:
the name and address of the Buyer,
the name of the product, the purchase price,
the date of purchase,
the date of the error report,
a description of the error,
the claim to be asserted by the Buyer.
If the Seller is unable to declare the feasibility of the Buyer’s request at the time of its notification, it is obliged to notify the Buyer of its position within 3 working days at the latest.
Seller will endeavor to make the repair or replacement within a maximum of 15 days.
15. Complaint handling related to the activities of the Seller:
If the Buyer is not satisfied with the product sold by the Seller and would like to file a complaint with the Seller, he can do so by post (Valbona Leather Bt. 1048 Budapest, Csíksomlyó utca 4 / A.) Or by e-mail (firstname.lastname@example.org) me.
The Seller will investigate all complaints. The Seller shall immediately investigate the oral complaint and remedy it if necessary. If the Buyer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the Seller shall immediately take minutes of the complaint and its position and provide a copy to the Buyer on the spot in case of an oral complaint.
In the case of an oral complaint communicated by telephone or other electronic communication service, it must be sent to the Customer at the latest within 30 days – in accordance with the regulations for the response to the written complaint – at the same time as the substantive response.
Unless otherwise provided by a directly applicable legal act of the European Union, the Seller shall respond to the written complaint in writing, on the merits and take action to communicate it within thirty days. A shorter deadline may be established by law, a longer deadline by law. The Seller is obliged to justify its position rejecting the complaint. An oral complaint communicated by telephone or electronic communication service must be provided with a unique identification number by the Seller.
The record of the complaint must include the following:
the name and address of the Buyer,
the place, time and manner of submitting the complaint,
a detailed description of the Customer’s complaint, a list of documents, documents and other evidence presented by the Customer,
a statement of the Seller on its position on the Buyer’s complaint, if it is possible to investigate the complaint immediately,
the signature of the person taking the minutes and, with the exception of an oral complaint communicated by telephone or other electronic communication service, the Customer,
place and time of recording the minutes,
in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.
The Seller is obliged to keep the record of the complaint and a copy of the response for five years and to present it to the inspection authorities upon request.
If the complaint is rejected, the Seller is obliged to inform the Buyer in writing which Authority or Conciliation Body may initiate the procedure with its complaint – depending on its nature. The information shall also include the registered office, telephone and Internet contact details and mailing address of the competent Authority or the Conciliation Body of the place of residence or stay of the Buyer. The information shall also include whether the Seller uses the Conciliation Board procedure to settle the consumer dispute.
16. Conciliation Board, Consumer Protection:
The Seller hereby informs the Buyers that if the Buyer does not agree with the Seller’s response to his complaint, he may contact the following authorities:
To initiate Conciliation Board proceedings, the Buyer may apply to the Conciliation Board of the Buyer’s domicile or to the Conciliation Board of the Seller’s registered office:
Pest County Conciliation Board:
Address: 1119 Budapest, Etele út 59-61. II. em. 240.
Mailing address: 1364 Budapest, Pf .: 81
Phone number: 0036-1-269-0703
Fax number: 0036-1-269-0703
E-mail address: email@example.com
The Conciliation Board is an independent body operating alongside the county chambers of commerce and industry and the Budapest Chamber of Commerce and Industry. The purpose of their establishment was to try to resolve disputes between the Buyer and the Seller out of court, primarily to establish an agreement between the two parties and thus to facilitate the enforcement of consumer rights easily, quickly and efficiently.
The condition for contacting the Conciliation Board is that the Buyer attempts to settle the dispute directly with the Seller. The procedure of the Conciliation Board is free of charge, the Buyer can only incur a payment obligation if the Board decides to the detriment of the Buyer.
The proceedings of the Conciliation Board shall be initiated at the request of the Buyer. The request shall be made in writing to the Chair of the Conciliation Body: the written requirement may be met by letter, telegram, telegraph or fax, as well as by any other means that allows the recipient to keep the data addressed to him permanently for the purpose of the data. , and display the stored data in an unchanged form and content.
The application must include:
the name, place of residence or stay of the Buyer,
the name, registered office or relevant premises of the Seller,
the designation of the Board requested in place of the competent Conciliation Body,
a brief description of the Buyer’s position, the supporting facts and their evidence,
a statement by the Buyer that the Buyer has directly attempted to settle the dispute with the Seller,
a statement by the Buyer that no proceedings have been initiated by another Conciliation Body in the matter, no mediation proceedings have been initiated, no claim has been filed or no application has been made for the issuance of a payment order,
the motion for a decision of the Board,
the signature of the Buyer.
The application must be accompanied by the document or a copy (extract) of which the Buyer refers to as evidence, in particular the Seller’s written statement rejecting the complaint, failing which other written evidence available to the Buyer to attempt the required consultation.
If the Buyer acts through a proxy, the proxy must be attached to the application.
If the Buyer notices a violation of consumer rights, he is entitled to file a complaint with the Consumer Protection Authority competent according to his place of residence. Following the assessment of the complaint, the Authority shall decide on the conduct of the consumer protection proceedings. Consumer protection first-level official tasks are performed by the district offices competent according to the consumer’s place of residence, the list of which can be found here: http://jarasinfo.gov.hu/
The Buyer is entitled to enforce his claim arising from a consumer dispute in court in the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. in accordance with the provisions of this Act.
17. Miscellaneous and final provisions:
The Customer’s order from the website presupposes that the Customer has technical and legal knowledge of electronic commerce. The Seller shall not be liable for any errors attributable to IT and telecommunications service providers (such as the Internet Service Provider) due to the lack of this knowledge, as well as the error of electronic products.
The Customer is obliged to protect his computer and the data contained on it.
If a binding legal provision or court decision restricts or invalidates any provision of these General Terms and Conditions, it shall not affect the validity of the other provisions of the General Terms and Conditions.
With regard to issues not regulated in these General Terms and Conditions, the Hungarian Civil Code (Act V of 2013) and other relevant legal provisions shall apply.
18. Relevant legislation:
The contract concluded between the parties is governed in particular by the following legislation:
1997 CLV. Consumer Protection Act;
CVIII of 2001 Act on Certain Issues in Electronic Commerce Services and Information Society Services;
Act V of 2013 on the Civil Code;
Government Decree 45/2014 (II.26) on the detailed rules of contracts between a consumer and a business;
These General Terms and Conditions shall enter into force on October 1, 2020, and shall apply to orders and contracts entered into thereafter.